FAQ

Frequently Asked Questions


Materials

Why do you use leather?

Leather truly is a one-of-a-kind material. It’s both strong and soft; it can breathe as well as insulate, it can stretch, but will not tear. Furthermore, Leather is a by-product from the meat and dairy industry, which otherwise would be wasted if not put to good use. With such diverse characteristics, it’s no wonder leather making can be traced back to the earliest dawn of history. Today, leather is still used in a wide variety of products from personal accessories, home goods to industrial use. While there are many different types of leather (cow, buffalo, goat, deer, pig, etc.), at AVO we use mostly cowhide.

What does "Full-grain leather" mean?

Full-grain leather refers to hides that have not been sanded, buffed, or snuffed (as opposed to top-grain or corrected leather) to remove imperfections (or natural marks) on the surface of the hide. The natural grain texture remains, allowing the maximum fiber strength and durability. Rather than wearing out, it will develop a patina over time. High quality leather furniture and footwear are often made from full-grain leather.

What is "Veg-tan" Leather?

Leathers which have been tanned with vegetable materials that are derived from certain plants and woods, often called Bark tannins.

What type of insert comes with my pillow?

It is a fluffy blend of down and feather with a cotton ticking cover.

What type of paint do you use?

We use a water based stain, formulated with a blend of synthetic and natural waxes, which has a high penetrating power and dies the leather as we go. The color will not bleed or rub off. All leather gets sealed with a clear finish that protects the surface against general wear and tear.


Care

How should I care for my pillow and clutch?

For leather surfaces, quickly absorb spills or excess liquid.  Blot clean with a soft cloth. Do not heat, let air dry. These items are meant to age beautifully and truly get better looking the more you use it. Down feather insert may be easily removed through zipper closure and cleaned as per interior tag's instructions.  

How should I care for my rug?

Don't let their beauty fool you, these rugs are tough and durable. They are meant to be stepped on, not over. With normal use, our leather requires little care and for basic cleaning, simply dust with a dry cloth. Do not use polish or harsh cleaners. If a spill or spot should occur, blot immediately with a clean absorbent cloth or sponge - no wiping or scrubbing. Then let air dry completely. Do not use a hair dryer or place near a heater to dry. Gentle leather conditioners or cleaners may be used occasionally, but always perform a small test first, to check for any undesired color change. These rugs are meant to age beautifully and truly get better looking the more you use it. 

The most important piece of advice when it comes to caring for your leather, is that each stain and leather combination is independent of one another and may require very specific advice. But we are here to help should the need arise! 

 

Shipping Information

Do you ship International?

We currently do ship international, but please contact us for more information.

What is your return policy?

AVO’s mission is to inspire a new appreciation for the beauty of objects and their use in the home.  Our customers are important to us and so is their happiness. If you are not completely satisfied with your purchase, please contact us so that we can find a solution. 

Rugs & Commissioned work: Custom items cannot be returned or exchanged. However if you receive damaged product, please contact us as soon as possible, so we can take the necessary next steps with the shipping company. You are responsible for the care of the pieces you purchase and AVO cannot be held liable if damages occur from improper care. 

What type of payment do you take?

All online payment is made through Stripe and we take all major credit cards. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.


Varitaions

We love the character a product acquires when it is hand made. Every unique mark and paint line is what makes it special and you should know that they will vary from piece to piece. 

I want a rug pattern I don’t see on the site. Do you do custom?

We do! Contact us to start the conversation.

Why is the outside shape of the rug I received different than the one photographed?

For the full and half hides, we like to leave the outside shape intact as we get it from the tannery. Each hide will have a unique shape and size.


Company Information

What does "AVO" mean?

AVO represents the moment in time where Brit saw the link between culture and design. She was at a street market in Chichicastenango, Guatemala. This sent her on the trajectory that you see today.

I have a showroom / store and I am interested in carrying AVO. Do you take new accounts?

Yes! We welcome new accounts. Please introduce yourself and your space over email. 

Do you have a mailing list that I can be added to?

We do have a mailing list that you can join below.